FAQ & Contact

Here are some of the most common questions our customers ask. If you don’t find the answer you’re looking for, feel free to contact us!

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, any many others for quick and secure checkout.

How long does shipping take?
Orders typically ship within 1-2 business days. Delivery times vary depending on your location but usually take 5-8 business days for standard shipping.

Do you offer international shipping?
Yes, we do! Shipping times and costs will vary based on the destination. You can find more information at checkout when entering your delivery details.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Simply click the link in the email to see the status of your delivery.

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return it within 30 days of receiving it for a full refund or exchange. Please check our Returns & Exchanges page for more details.

Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request if your order hasn’t already been processed or shipped.

Do you offer gift cards?
Yes, we offer gift cards in various amounts. They are perfect for any occasion and can be redeemed online at any time. Gift cards are sent electronically via email.

How can I use a discount code?
Enter your discount code at checkout in the “Promo Code” field and click “Apply.” The discount will be automatically applied to your total.

Are your products eco-friendly?
We prioritize sustainability in our product design and packaging. Many of our products are made with eco-friendly materials and designed to be long-lasting to minimize waste.

How can I contact customer support?
You can reach our customer support team via email at contact@shiny-wipes.com or through the Contact Us form on our website. We aim to respond within 24 hours on business days.